Service & Support
A full-lifecycle after-sales system covering installation, repair, maintenance, spare parts, training and trade-in — professional teams and fast response keep your equipment running at its best.
Installation & Commissioning
On-site installation and commissioning by professional engineers — safe, stable operation and fast ramp-up.
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Maintenance & Repair
Scheduled maintenance and rapid repairs to extend equipment life and minimize downtime.
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Spare Parts
Genuine OEM parts in stock — fast response for replacement and replenishment needs.
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Technical Training
Operation, maintenance and safety management training to boost on-site productivity.
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Fault Reporting
Submit repair tickets online — our expert team responds fast and fixes issues first-hand.
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Trade-in
Old equipment evaluated and recycled; exclusive upgrade discounts on replacement.
View detailsFrequently Asked Questions
QWhat does Tanshi after-sales service include?
ATanshi provides six full-lifecycle services — installation, maintenance, spare parts, training, fault reporting and trade-in — covering every stage from commissioning to retirement.
QHow do I submit a fault report?
AOpen “Service & Support”, choose “Fault Reporting” and submit a repair ticket online. Our professional team responds quickly to resolve the issue.
QAre spare parts genuine OEM?
AYes. Tanshi supplies genuine OEM parts with ample stock for fast replacement and replenishment.
QDo you offer annual maintenance contracts for enterprises?
AYes. Enterprise customers can sign annual maintenance contracts with a dedicated account manager for controllable after-sales costs and higher efficiency.
QHow does the trade-in program work?
AWe evaluate and recycle your old equipment and offer exclusive discounts on new purchases. Submit your request under “Service & Support – Trade-in”.
QIs operation and safety training provided?
AYes. We provide operation, maintenance and safety management training to improve on-site operations and maintenance capabilities.